FAQ
Your questions answered
what's the difference between Elite and ignite
HERO Elite is our functional body building /athletic performance program.
HERO Ignite is our body weight training program only.
Your HERO Athlete Membership comes with both programs.
What's included in a HERO Athlete membership
With a HERO Athlete membership you get access to both HERO Elite and HERO Ignite. You can use one or both in your training schedule. Your membership also comes with a training app, video tutorials, workout leaderboard, supportive community and feedback from coaches.
DO i have to re-register if i am already a hero elite member?
No, if you are already a member, all you have to do to get the other programs code to activate on your app is enter your code under settings within the app. Just message us within the app and we will send it your way.
HOW do i enter my other code?
Simply follow these steps:
After you have done this, you select the programs you want to view. You can view both or just one.
Is there a department discount?
Yes. We have several fire departments who are members. This means each firefighter within that organization has access to both programs with their own TrainHeroic profile.
There are two options for this:
1. The FD funds the membership billed on an annual basis.
2. Firefighter’s fund it themselves individually with a FD discount code.
If you are interested in our HERO Athlete membership for your department, just shoot us an email with how many firefighters you have at your FD and we will send you a quote.
how do i cancel my account?
All you have to do is message us on our contact us page. We have to go in and do it manually due to using a third party software for your added security and so we can automatically donate portions of your membership to different firefighter charities.
