Firefighter Furnace Fitness Terms of Service

PLEASE READ THIS DOCUMENT CAREFULLY. Firefighter Furnace, LLC (“Firefighter Furnace,” “we,” “us,” or “our”) provides online fitness, training, assessment, and nutrition-related services, including but not limited to FDX, CNS (Custom Nutrition Strategy), Start Strong Assessment, Department Annual Memberships (Department Licenses), and related digital content and services accessible through FirefighterFurnace.com and affiliated platforms (collectively, the “Services”). By registering, purchasing, accessing, or using any of our Services, you agree to these Terms of Service (“Agreement”), forming a binding agreement between you and Firefighter Furnace, LLC. If you do not agree, do not use the Services.

Changes to Terms of Service
We may modify these Terms to reflect changes in law, business practices, or the Services. Changes are immediately effective for new users and effective 30 days after posting for existing users. If you do not agree to a change, you must stop using the Services before the effective date. Continued use after the effective date constitutes acceptance.

Eligibility
You must be at least 18 years old to use the Services. By using the Services, you represent and warrant that you meet this requirement and have the legal capacity to enter into this Agreement.

Department Purchases and Authority
If you purchase on behalf of a fire department, municipality, agency, company, or other organization (a “Department”), you represent and warrant that you are authorized to bind that Department to this Agreement and that the Department accepts responsibility for payment and use under this Agreement. The Department is responsible for communicating program requirements, participation expectations, and safety policies to its members.

Services Provided
The Services may include structured training programming, performance testing, education, instructional videos, app access, community features (including leaderboards), and nutrition-related education. The Services include, but are not limited to, the following offerings:
FDX: App-based training programming and related features.
CNS (Custom Nutrition Strategy): Educational nutrition guidance based on information you voluntarily submit.
Start Strong Assessment: A fitness and readiness assessment intended to establish baseline performance metrics.
Department Annual Membership (Department License): A flat-rate annual license intended to provide department-wide access to designated Services. Specific inclusions may be described at checkout, on an invoice, or in a written order form.

No Medical Advice
Firefighter Furnace is not a medical provider. The Services do not provide medical advice, diagnosis, or treatment. Content and guidance provided through FDX, CNS, Start Strong Assessment, or any other Services are for educational and informational purposes only. Always consult a physician or qualified healthcare professional before beginning any exercise program, testing protocol, nutrition program, or supplement regimen. If you experience pain, dizziness, shortness of breath, chest pain, faintness, abnormal swelling, or any adverse symptoms, stop immediately and seek medical attention.

Assumption of Risk
You understand and acknowledge that physical training and fitness testing involve inherent risks, including the risk of serious injury, permanent disability, paralysis, death, property damage, and other harms. These risks may result from, among other things, overexertion, improper technique, equipment failure, facilities conditions, participation by others, or unknown health conditions. You voluntarily assume all risks, known and unknown, associated with your participation in any workouts, tests, challenges, leaderboards, or other activities related to the Services.

Release of Liability
To the fullest extent permitted by law, you release and discharge Firefighter Furnace, LLC, and its owners, officers, directors, employees, contractors, coaches, agents, affiliates, successors, and assigns from any and all claims, demands, causes of action, damages, losses, liabilities, costs, and expenses arising out of or related to your participation in the Services, including but not limited to claims for personal injury, illness, death, or property damage, except to the extent caused solely by our gross negligence or willful misconduct where such limitation is not permitted by law.

Results Not Guaranteed
Individual results vary. We do not guarantee any specific outcome, including strength gains, fat loss, performance improvements, injury prevention, or health outcomes. Any examples, testimonials, or references to results are illustrative only and are not a promise of what you will achieve.

CNS and Nutrition Disclaimer
CNS is educational and informational. We do not provide clinical nutrition therapy or treatment. You are responsible for verifying that any dietary changes, calorie targets, macronutrient targets, supplement use, or fasting practices are appropriate for you, especially if you have any medical condition, history of disordered eating, pregnancy, or use of medications. If you have a medical condition, consult your physician before making dietary changes.

Start Strong Assessment Disclaimer
Start Strong Assessment is a fitness and readiness assessment tool. You are responsible for ensuring you are medically cleared and appropriately prepared to perform any testing. Do not perform tests if you are injured, ill, or advised not to exercise by a healthcare professional.

Account Registration and Accuracy
You must provide accurate, current, and complete information when registering. You agree to update your information as needed. You are responsible for all activity conducted through your account.

Account Security
You are responsible for maintaining the confidentiality of your login credentials and for restricting access to your account. Do not share your account. You agree to notify us immediately of any unauthorized access or suspected breach.

Community Features and Conduct (Including Leaderboards)
Community features may include interaction with coaches and other members, messaging, comments, and leaderboards. You agree to use these features responsibly and respectfully. You may not harass, threaten, defame, post unlawful content, share private information, or impersonate others. We may remove content, suspend features, or terminate accounts at our discretion for violations.

Off-Duty and On-Duty Use
FDX can be used on duty or off duty at your discretion. You are solely responsible for ensuring participation complies with your Department’s policies, collective bargaining agreements, workplace rules, and any applicable laws. Firefighter Furnace does not control and is not responsible for employer rules or Department enforcement.

Equipment and Modifications
Programs may reference equipment such as barbells, dumbbells, kettlebells, rowers, bikes, running, and other tools, but modifications may be available. You are responsible for selecting appropriate weights, movements, modifications, training surfaces, and environments. If you do not have equipment, you are responsible for choosing suitable alternatives and for training safely.

License to Use and Intellectual Property
We grant you a limited, revocable, non-transferable, non-sublicensable, non-exclusive license to access and use the Services for personal, non-commercial use, unless otherwise expressly agreed in writing for Department use. All content, programming, videos, text, graphics, logos, and materials are owned by Firefighter Furnace or its licensors and are protected by intellectual property laws. You may not copy, reproduce, distribute, sell, resell, publish, create derivative works, or exploit any part of the Services without our prior written permission.

Department License Restrictions
A Department License grants access for the Department’s internal use as described at purchase. The Department may not resell access, provide access to non-covered organizations, or publicly distribute training content. Individual member accounts remain subject to this Agreement.

Payments, Billing, and Authorization
You agree to pay all fees disclosed at checkout, on an invoice, or in an order form. By providing payment information, you authorize Firefighter Furnace and its payment processors (including Stripe and PayPal, if used) to charge your payment method for applicable fees, including recurring charges where applicable. Taxes may apply.

Auto-Renewal
If your purchase is a subscription, it may automatically renew unless canceled in accordance with the cancellation terms provided at purchase. You are responsible for ensuring cancellation is completed before the renewal date to avoid additional charges.

Subscription Cancellation
You may cancel your monthly FDX subscription at any time. You can cancel directly in the Train Heroic Mobile Application. The cancellation link and instructions can be found within the Probie Guide inside the app. Canceling stops future renewals and access will continue through the end of the paid billing period unless otherwise stated at purchase.

Refund Policy
FDX Individual Membership: We offer a 30-day money-back guarantee for first-time FDX subscriptions unless otherwise stated at purchase. Requests must be made within 30 days of the initial charge.
CNS (Custom Nutrition Strategy): Unless otherwise stated at purchase, CNS purchases are generally non-refundable once delivered due to the personalized nature of the service.
Start Strong Assessment: Unless otherwise stated at purchase, assessment purchases are generally non-refundable once accessed or delivered.
Department Annual Membership (Department License): Department purchases are generally non-refundable once access credentials, onboarding materials, or access codes are delivered or activated, unless otherwise required by law or expressly stated in a written order form.
To request any applicable refund, contact us through FirefighterFurnace.com and provide purchase details.

Third-Party Platforms and Links
The Services may be delivered through or integrated with third-party platforms and services. We are not responsible for third-party outages, data practices, platform changes, or acts or omissions of those providers. Your use of third-party platforms may be subject to their terms and privacy policies.

Disclaimer of Warranties
To the fullest extent permitted by law, the Services are provided on an “as is” and “as available” basis. We make no warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components.

Limitation of Liability
To the fullest extent permitted by law, Firefighter Furnace and its owners, officers, directors, employees, contractors, coaches, agents, affiliates, successors, and assigns will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or related to your use of the Services. To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the Services will not exceed the amount you paid to Firefighter Furnace for the Services in the 12 months preceding the event giving rise to the claim (or $100 if you have not paid us in that period), except where such limitation is not permitted by law.

Indemnification
You agree to defend, indemnify, and hold harmless Firefighter Furnace and its owners, officers, directors, employees, contractors, coaches, agents, affiliates, successors, and assigns from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney fees) arising out of or related to your breach of this Agreement, your use of the Services, your violation of any law or third-party rights, or your participation in physical training or testing.

Termination and Suspension
We may suspend or terminate your access to the Services at any time, with or without notice, if we believe you have violated this Agreement or if we choose to discontinue the Services. You may stop using the Services at any time. Sections intended to survive termination will survive, including Assumption of Risk, Release of Liability, Limitation of Liability, and Indemnification.

Privacy and Data
We may collect and use information as described in our Privacy Policy. By using the Services, you consent to such collection and use. You are responsible for the accuracy of the information you provide.

Use of Cookies
We may use cookies and similar technologies to enhance user experience, analyze usage, and improve the Services. You can control cookies through your browser settings, but some features may not function properly.

Governing Law and Venue
This Agreement is governed by the laws of the state in which Firefighter Furnace, LLC is organized, without regard to conflict of law principles. Any dispute not otherwise restricted by applicable law will be brought in a court of competent jurisdiction in that state, and you consent to personal jurisdiction and venue there.

Severability
If any provision of this Agreement is found unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement
This Agreement constitutes the entire agreement between you and Firefighter Furnace regarding the Services and supersedes all prior or contemporaneous agreements and understandings on the subject.

Contact Information
For inquiries, support, refund requests, or concerns, contact us through FirefighterFurnace.com.

By registering, purchasing, accessing, or using the Services, you acknowledge that you have read, understood, and agreed to these Terms of Service.